Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Pro
This book presents information about maintenance and support issues for technology products in the order in which users experience them. The first section deals with the initial purchase of equipment and software and associated initial support contracts. The second section delves into post-warranty support options and issues. The third section provides more technological details about how machines are built and how software interacts with hardware. The final section integrates the preceding materials to help prepare readers to fully control the lifecycle of their purchases.