Gartside's Model Business Letters and Other Business Documents
5th revised edition of over 500 specimen documents dealing with a comprehensive range of business transactions. Includes: letters, memos, faxes, emails, press releases, invitations, agendas, job descriptions and itineraries. Each chapter ends with a checklist to monitor performance.
Long Description This is an invaluable single source guide for writing clear persuasive business communication. Unlike other writing skills books, this one gives you the business documentation already written and laid out, all you have to do is lift them from the page.
Table of Contents Unit 1 WRITTEN COMMUNICATION - AN OVERVIEW. Presentation of the Business Letter. Other Methods of Communication. Structuring your Communications. Language and Tone. Unit 2 ROUTINE BUSINESS LETTERS. Enquiries and Replies. Quotations, Estimates and Tenders. Orders and Their Fulfilment. Invoicing and Settlement of Accounts. Letters Requesting Payment. Complaints and Adjustment. Credit and Status Enquiries. A Typical Business Transaction (Correspondence and Documents). Unit 3 SPECIAL BUSINESS DOCUMENTS. Goodwill Letters. Circular Letters. Sales Letters and Voluntary Offers. Personnel. Travel and Hotels. Publicity Material. Arranging Appointments, Meetings and Other Functions. Unit 4 CLASSIFIED BUSINESS LETTERS. Agencies. International Trade. Banking (home business). Banking (international business). Transport. Insurance.