Patient Provider Interaction
Sparks and Villagran cover a broad range of key issues andtheories related to provider-patient interaction, including patientinformation and affective needs, barriers to effectivecommunication in health-care contexts, and communication skillstraining for providers. Drawing on the most current literature inthis vibrant field, they show the transformations that newtechnologies such as e-mail and text messaging have brought tocommunication with and between patients and providers, consider theroles of caregivers, both formal and informal, and illustrate howhealth-care organizations impact on interpersonal interactions.Throughout the book, Sparks and Villagran deftly illustrate howcommunicative understandings of patient-provider interaction canhave positive practical outcomes, feeding into health behaviourchange, creating a communication environment which can improvehealth literacy and ultimately lead to better health outcomes.
With groundbreaking insights, on-point explanations, and deeplymoving examples,
Patient and Provider Interaction illuminates and enricheswhat is most often one of the most important interactions of ourlives.