Services Marketing 5e
Yayıncı McGraw Hill ( 06 / 2008 ) ISBN 9780071263931 | İngilizce | 768 Sayfa | Türler İşletme-Pazarlama
Services Marketing, 5/e, recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book?s content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across industries. Hence, frameworks for customer-focused management, and strategies for increasing customer satisfaction and retention through service are included in the fifth edition.
Bu türde çok satanlar
Services Marketing için şu an mevcudu olmayanlar