Working the Phones : Control and Resistance in Call Centres
Fiyatı: 17,99 £ | 83,33 TL
- ÜRÜNÜN BULUNDUĞU ŞUBELERİMİZ
- Boğaziçi Üniversitesi
MOTOR KURYE İLE TESLİM
Yayıncı Pluto ( 11 / 2016 ) ISBN 9780745399065 | 13,49x21,49x2,21 cm. | İngilizce | 208 Sayfa | Türler Sosyoloji | İş Dünyası
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centers have become sadly emblematic of the post-industrial service economy.