Working with Difficult People : Essential Managers
Yayıncı Dorling Kindersley ( 10 / 2009 ) ISBN 9781405336864 | 12,6 x 19 cm | İngilizce | 72 Sayfa | Türler İş Dünyası | İletişim
A practical, pocket-sized guide to working with difficult people. It helps you learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. It includes real-life case studies that demonstrate how to deal with different kinds of problems and find effective solutions.