Difficult Conversations : How to Discuss What Matters Most - Stone, Douglas

Difficult Conversations : How to Discuss What Matters Most

Douglas Stone

Yayınevi: Penguin US

Yayın tarihi: 11/2010

ISBN: 9780143118442

Yazar : Sheila Heen Roger Fisher Bruce Patton

İngilizce | 315 Sayfa | 12,7x19,3x1,78 cm.

Tür: İş Yönetimi  |  Sosyal Psikoloji

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought youGetting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

? Decipher the underlying structure of every difficult conversation
? Start a conversation without defensiveness
? Listen for the meaning of what is not said
? Stay balanced in the face of attacks and accusations
? Move from emotion to productive problem solving

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