In Charge of Customer Satisfaction - Cartwright, Roger

In Charge of Customer Satisfaction

Roger Cartwright

Yayınevi: Blackwell

ISBN: 9780631200871

İngilizce | 209 Sayfa | 16,41x24,21x1,8 cm.

Tür: İş Yönetimi

  • Temin Süresi 28 - 42 iş günü

  • ÜYE GİRİŞİ YAPIN

    temin süresi ve fiyatını size bildirelim

  • ÜYE GİRİŞİ YAPIN

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In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:

An intensively developed range of real life case material ranging from services to retail and tourism.
Clear and fully supported 'Golden Rules' of customer care, illustrated and explained by the cases and text.

Written to the most recently published NVQ standards, this is an indispensable text for managers and students.

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