In Charge of Customer Satisfaction - Cartwright, Roger

In Charge of Customer Satisfaction

Roger Cartwright

Yayınevi: Blackwell

ISBN: 9780631200871

İngilizce | 209 Sayfa | 16,41x24,21x1,8 cm.

Tür: İş Yönetimi

  • Temin Süresi 28 - 42 iş günü


    temin süresi ve fiyatını size bildirelim


    stoklarımıza girdiğinde bilgilendirelim

In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:

An intensively developed range of real life case material ranging from services to retail and tourism.
Clear and fully supported 'Golden Rules' of customer care, illustrated and explained by the cases and text.

Written to the most recently published NVQ standards, this is an indispensable text for managers and students.

İlgili Ürünler

Bu Türde Çok Satanlar

Kredi Kartına Taksit İmkanı
  • 3 Taksit

  • 3 Taksit

  • 3 Taksit

©1996-2019 Pandora Yayın ve Kitap Hizmetleri A.Ş.

Mersis No: 0721-0430-4310-0015

Tasarım : Logo Site Tasarımı