Total Quality Management and Operational Excellence : Text with Cases - Oakland, John

Total Quality Management and Operational Excellence : Text with Cases

John Oakland

Yayınevi: Routledge

Yayın tarihi: 04/2014

ISBN: 9780415635509

İngilizce | 500 Sayfa | 18,9x24,61x3,1 cm.

Tür: İş Yönetimi

  • Temin Süresi 28 - 42 iş günü

  • ÜYE GİRİŞİ YAPIN

    temin süresi ve fiyatını size bildirelim

  • ÜYE GİRİŞİ YAPIN

    stoklarımıza girdiğinde bilgilendirelim

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988. Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

Accelerating change

Reducing cost

Protecting reputation

Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.

Total Quality Management: Text with Cases (4th Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

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