Check-In Check-Out 9e PIE : Managing Hotel Operations - Vallen, Gary K.

Check-In Check-Out 9e PIE : Managing Hotel Operations

Gary K. Vallen

Yayınevi: Pearson Education

Yayın tarihi: 08/2013

ISBN: 9781292021102

Yazar : Jerome J. Vallen

İngilizce | 440 Sayfa | Büyük boy  |  21,59x26,19x1,6 cm.

Tür: İşletme-Pazarlama

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Now in its Ninth Edition, Check-In Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more.

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