Pocket Mentor Series : Managing Difficult Confrontations - Harvard Business

Pocket Mentor Series : Managing Difficult Confrontations

Harvard Business

Yayınevi: Harvard Business School

Yayın tarihi: 10/2008

ISBN: 9781422125083

İngilizce | 96 Sayfa | 12,45x17,27x0,51 cm.

Tür: İş Yönetimi

  • Temin Süresi 28 - 42 iş günü

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In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.



This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:


Determine which confrontations are worth an investment of your time and energy
Understand and manage the strong emotions that can arise during confrontations
Design solutions that meet all stakeholders' needs
Coach your direct reports to resolve confrontations productively

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