Working with Difficult People : Essential Managers - Lapin, Raphael

Working with Difficult People : Essential Managers

Raphael Lapin

Yayınevi: Dorling Kindersley

Yayın tarihi: 10/2009

ISBN: 9781405336864

İngilizce | 72 Sayfa | 12,6 x 19 cm

Tür: İş Dünyası  |  İletişim

A practical, pocket-sized guide to working with difficult people. It helps you learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. It includes real-life case studies that demonstrate how to deal with different kinds of problems and find effective solutions.

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