Sales Agreement

4.1- 4.1- The BUYER declares that they have read and have full knowledge of the essential characteristics, features, VAT-inclusive sales price, payment method, and delivery information specified in Article 3 on the www.pandora.com.tr website, and have given their consent to the electronic purchase based on this information.

4.2- 4.2- The product(s) specified in "Article 3" will be delivered by hand to the address specified by the BUYER through the contracted carrier company within 30 days. Even if the authorized person to receive the delivery is not present at the time of delivery, the SELLER shall be considered to have fulfilled their obligation completely. Any damage caused by the product waiting at the transport company or all expenses incurred by the package being returned to the SELLER from the transport company belong to the BUYER.

4.3- 4.3- www.pandora.com.tr cannot be held responsible for the non-receipt or non-acceptance of the products specified in Article 3 by the person or organization to be delivered at the address specified by the BUYER. During delivery, it is checked whether the product matches the specified product and whether it is defective. If any problem occurs, a report is prepared with the carrier company official and the product(s) are returned to the SELLER.

4.4- 4.4- The SELLER is responsible for delivering the product(s) specified in "Article 3" to the BUYER without defects, complete, in accordance with the characteristics specified in the contract, and if any, with warranty documents and user manuals.

4.5- 4.5- For the delivery of the product subject to the contract, the signed copy of this contract must have been delivered to the SELLER and the price must have been paid by the payment method preferred by the BUYER. If the price of the product(s) subject to the contract is not paid for any reason or if the bank payment instruction is canceled at the bank, the SELLER's obligation to deliver the product is completely removed.

4.6- 4.6- If the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized, unfair or illegal use of the BUYER's credit card by unauthorized persons in a way not caused by the BUYER's fault, and if the product has been delivered to the BUYER, the BUYER must send the product(s) to the SELLER within 3 (three) days from the delivery date, with the return shipping cost belonging to the BUYER.

4.7- 4.7- If the SELLER cannot deliver the product subject to the contract within the delivery period due to situations preventing transportation "such as adverse weather conditions, interruption of transportation, etc." or inability to fulfill their shipping responsibility partially or completely, they are obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of products not received in their order, replacement of the product subject to the contract with an equivalent if available, and/or postponement of delivery until the blocking situation is removed. If the BUYER exercises their right to cancel the partially unshipped order, the amount paid by the BUYER will be paid to them in cash and in full within 10 (ten) days. Products that cannot be sent other than partially shipped products will be paid in cash and in full as the BUYER deems appropriate.

4.8- 4.8- If products sold with or without warranty certificates turn out to be defective, they can be sent to the SELLER for necessary repair or replacement within warranty conditions. In this case, transportation costs will be covered by the SELLER.

5.1- 5.1- According to Article 15 of the Distance Contracts Regulation No. 29188 dated 27.11.2014 published in the Official Gazette, books and digital contents cannot be returned.

5.2- 5.2- If the BUYER has a return request within the framework of RIGHT OF WITHDRAWAL; they may exercise their right of withdrawal by informing the SELLER within 14 (fourteen) days from the delivery of the product(s) subject to the contract to themselves or to the person/organization at the address they specified, in accordance with the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014 No. 29188.

5.3- 5.3- The burden of proof regarding the exercise of the right of withdrawal belongs to the BUYER and the return shipping cargo cost also belongs to the BUYER.

5.4- 5.4- To exercise the right of withdrawal, the SELLER's customer service must be notified by e-mail or phone within the same period. According to the general communiqué of the tax procedure law No. 385, invoice information must be sent to us completely, and following this process, the product and the original invoice must be returned to us.

5.5- 5.5- The SELLER is obliged to return the product prices -deducting cargo costs- to the BUYER within fourteen days from receiving the products returned by the BUYER in resalable condition.

6.1- 6.1- The original Pandora package being opened. The opening of the package means that the BUYER has waived the right of withdrawal.

RIGHT OF WITHDRAWAL cannot be used for transactions related to books, digital content and computer consumables presented in physical form if protective elements such as packaging, tape, seal, package have been opened after product delivery.

6.2- 6.2- Contracts for the delivery of products whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not appropriate in terms of health and hygiene.

6.3- 6.3- The right of withdrawal cannot be used for products that cannot be returned due to their nature, single-use products, copyable software and programs, products that deteriorate quickly or have expired. In such products, the right of withdrawal is conditional on the product's packaging being unopened, undamaged and the product being unused. If the product loses its resalable quality, the right of withdrawal cannot be used.

6.4- 6.4- Since opening the cargo package in deliveries containing even one of the products mentioned in the above framework of the regulation will establish the invalidity of the right of withdrawal, the BUYER must return the original cargo package together with the invoice to the SELLER within 14 days at the latest.

7.1- 7.1- Since the supply times of imported products requested to be supplied from the SELLER upon special request differ, a sales order is created when the SELLER informs the BUYER and the BUYER approves.

7.2- 7.2- Since the resalable quality of imported products ordered upon the BUYER's special request is not certain, it is not possible to cancel or evaluate within the scope of the right of withdrawal by the BUYER after the order due to the loss that will occur from the order to the SELLER.

7.3- 7.3- If the BUYER determines that the product is defective when received, they can return it to the SELLER's address information with invoice information within 14 (fourteen) days. The SELLER pays the price of the product(s) to the BUYER within 14 (fourteen) days following the arrival of the defective product return.

7.4- 7.4- The BUYER can submit all kinds of complaints and requests to the SELLER's contact information specified above.

7.5- 7.5- The BUYER can make complaints about the product(s) they have purchased to the consumer arbitration committee or consumer court in their place of residence.